Refund Policy

We only accept return on steel if you get Damage or Defective product otherwise we do not accept returns on steel. There are several reasons for this but the two biggest are:

Damascus designs & holders are proprietary property and once someone has them in their possession, the pattern and designs can be stolen and/or reproduced.

We have found that no one can reproduce our product unless they have one in their hand. Therefore to protect ourselves, once you buy it you own it. We have stayed in business through our great customer service, we will look at each case individually.

Aj Sanity proudly stands behind all its products. If you would like to return or exchange a product, please read our return and exchange policies below.

RETURN and EXCHANGE

We are happy to return and refund Leather products:

• In case you received a defective item, the customer has up to 7 days from date of receipt to request for refund or exchange for a new one.
• In case you received a wrong item, Items must be returned in its original and unused condition & must also be in its original box and packing.
• We do not allow refunds or exchanges because of change of mind.
• We do not allow refunds or exchanges because of Size Issue. It's your responsibility to check the size guide which is attached on each product page.
• Your item must be in the same condition that you received it to be eligible for a return. We are not able to accept returns on any products that have opened and used.

Any paid shipping charges are non-refundable.

Please read all description provided as a guide before you bid. While every step has been taken to ensure that we ship out correct item, there will be occasion when you receive items that are different from the description. In such case, we ask that you contact us immediately so we may remedy the situation. Your satisfaction is important to us and we value your business.